Rogers Updates Cancellation Policy for Data-Only Accounts

By AIC Staff on October 5th, 2009 0

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Effective October 5 2009, Rogers new and existing customers that have Data-Only accounts will be subject to an ECF (Early Cancellation Fee) of a $400 maximum.

Data Early Cancellation Fee Update

If a customer has Rogers Wireless service that is Data-Only, then that customer is subject to the new ECF change.

A Data-Only customer means the customer does not have any Voice services attached to their phone number. In other words, this policy update applies to

Customers that have the Rogers Internet Stick
Customers that have a Smartphone with no Voice Plan and only a Data Plan.

Summary of ECF & DECF Changes

Voice-Only Customers (stayed the same)

ECF: The greater of $100 or $20 per month remaining in the service agreement term, to a maximum of $400 (plus applicable taxes).
DECF (Data Early Cancellation Fee): N/A
Total Cost: Maximum $400 (plus applicable taxes).

Data-Only Customers (changed)

ECF: The greater of $100 or $20 per month remaining in the service agreement term, to a maximum of $400 (plus applicable taxes).
DECF: N/A
Total Cost: Maximum $400 (plus applicable taxes).

Voice and Data Customers (stayed the same)

ECF: The greater of $100 or $20 per month remaining in the service agreement term, to a maximum of $400 (plus applicable taxes).
DECF: The greater of $25 or $5 per month remaining in the data term, to a maximum of $100 (plus applicable taxes)
Total Cost: Maximum $500 (plus applicable taxes).

Rogers Release

DECF Change